KMID : 1023720070350010047
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Journal of Welfare for the Aged 2007 Volume.35 No. 1 p.47 ~ p.68
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An Empirical Analysis about the Perceived Elderly Welfare Service Quality affecting on the Client Behavior
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Lee Yong-Hwan
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Abstract
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KEYWORD
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elderly welfare service quality, process quality, outcome quality, customer satisfaction, client behavior
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